Laying Out the Welcome Mat: The Importance of Customer Experience
BELONG Magazine
When guests or visitors feel at home, they’re immediately more receptive to the experience you’re about to provide them with. Home is where we let our guard down and can be any version of ourselves we choose. Invoking that mindset in your customers or guests in a way to captivate them.
When people feel at home, they’re more open to being inspired, getting creative, discovering a new side of themselves. You want your guests or customers to feel that they’re the masters of their own experience of your space. That’s when they can enjoy it the most and engage with your business or home in a way that will be most meaningful to them.
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People are always seeking a personal touch and part of rolling out the welcome mat is making your guests and visitors feels immediately comfortable with the design narrative you’re planning on exposing them to.
Kellie Sirna, Co-Owner & Principal and Stacy Elliston, Co-Owner & Principal, Studio 11 Design